5 ms·

IMO, any messaging in the format "sorry, $thingYouDid, the technology considers that as $notWhatYouDid" is a recipe for customer loss.

johnwheeler 10y ago
Not at all in this case. The benefits of this technology and the disincentives for bad behavior are strong enough that this would work.
Declanomous 10y ago
I agree with your point, but at the same time, you should be charged the price of the food if you grab perishable food and place it in an area that renders it unsafe. I worked in retail and at theme parks, and I'm personally of the opinion that it's better for everyone in the long run if you fire entitled customers.
- iamdave 10y ago
  , you should be charged the price of the food if you grab perishable food and place it in an area that renders it unsafe That'd constitute a massive retooling of consumer behavior and logic and would require quite a bit of conditioning over many years, no?
  - Veedrac 10y ago
    That sounds like exactly what Amazon are trying!
  - JaphyRyder 10y ago
    Not really. Customers already pay more if they don't have the company card, aren't "loyal" etc... Instead of it being framed as a fine or punishment or way to "fire customers" it is simply referred to as a discount and a way to get coupons.
  - jachee 10y ago
    > retooling of customer behavior One or more hits to the wallet would be strong negative reinforcement.
- digler999 10y ago
  > if you fire entitled customers. That would be fine in the ages before social media. Now everyone "takes to twitter" and tries to organize a social pitchfork campaign. The victimhood mentality is real. People get off on the celebrity from being wronged by a big bad corporation. It wouldn't be long before some jerk posts a video of himself leaving a roast on the cereal aisle and being '86'ed from the store, then post it straight to Youtube for all the delicious karma points. Corporate image is a big deal.
  - zimbu668 10y ago
    Sounds like that place would have lower prices since the costs of customers like that isn't spread around to considerate people, I think I would like to shop there.
  - lmkg 10y ago
    Unless you make it "your thing." Take for example the Alamo Drafthouse, a chain of movies theaters that are aggressive in removing patrons that disrupt other viewers' experience. In the few times that people have tried to complain, the company has generally come out of it for the better. I will admit this strategy won't work for everyone. Most corporations are not willing to respond to a complaint by using social media to (accurately) call the complainer an obnoxious asshole.
    - digler999 10y ago
      who's got more profit: Alamo Drafthouse or Regal Cinemas ? Or rather, if you own X-thousand shares of XYZ corp, do you want them to "aggressively wage morality war" at the cost of $1.00/share, or maximize profits ?
      - OMGTehAwsome 10y ago
        From what I've read Alamo Drafthouse has over double the per-screen revenue of Cinemark. Their strict, pro-viewer policies really engender customer loyalty.
    - kem 10y ago
maxerickson 10y ago
Getting rid of bad customers is exactly what is being suggested.

johnwheeler 10y ago

Not at all in this case. The benefits of this technology and the disincentives for bad behavior are strong enough that this would work.

Declanomous 10y ago

I agree with your point, but at the same time, you should be charged the price of the food if you grab perishable food and place it in an area that renders it unsafe. I worked in retail and at theme parks, and I'm personally of the opinion that it's better for everyone in the long run if you fire entitled customers.

iamdave 10y ago
, you should be charged the price of the food if you grab perishable food and place it in an area that renders it unsafe That'd constitute a massive retooling of consumer behavior and logic and would require quite a bit of conditioning over many years, no?
- Veedrac 10y ago
  That sounds like exactly what Amazon are trying!
- JaphyRyder 10y ago
  Not really. Customers already pay more if they don't have the company card, aren't "loyal" etc... Instead of it being framed as a fine or punishment or way to "fire customers" it is simply referred to as a discount and a way to get coupons.
- jachee 10y ago
  > retooling of customer behavior One or more hits to the wallet would be strong negative reinforcement.
digler999 10y ago
> if you fire entitled customers. That would be fine in the ages before social media. Now everyone "takes to twitter" and tries to organize a social pitchfork campaign. The victimhood mentality is real. People get off on the celebrity from being wronged by a big bad corporation. It wouldn't be long before some jerk posts a video of himself leaving a roast on the cereal aisle and being '86'ed from the store, then post it straight to Youtube for all the delicious karma points. Corporate image is a big deal.
- zimbu668 10y ago
  Sounds like that place would have lower prices since the costs of customers like that isn't spread around to considerate people, I think I would like to shop there.
- lmkg 10y ago
  Unless you make it "your thing." Take for example the Alamo Drafthouse, a chain of movies theaters that are aggressive in removing patrons that disrupt other viewers' experience. In the few times that people have tried to complain, the company has generally come out of it for the better. I will admit this strategy won't work for everyone. Most corporations are not willing to respond to a complaint by using social media to (accurately) call the complainer an obnoxious asshole.
  - digler999 10y ago
    who's got more profit: Alamo Drafthouse or Regal Cinemas ? Or rather, if you own X-thousand shares of XYZ corp, do you want them to "aggressively wage morality war" at the cost of $1.00/share, or maximize profits ?
    - OMGTehAwsome 10y ago
      From what I've read Alamo Drafthouse has over double the per-screen revenue of Cinemark. Their strict, pro-viewer policies really engender customer loyalty.
  - kem 10y ago

maxerickson 10y ago

Getting rid of bad customers is exactly what is being suggested.