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> However, the number of employees working at the cash register is still the same Actually the ratio of staff:active-self-checkout machines is planned to reduc
by dingaling 10y ago
> However, the number of employees working at the cash register is still the same
Actually the ratio of staff:active-self-checkout machines is planned to reduce in each new deployment as customers become accustomed to the machines. Starts around 1:2 and usually sits around 1:4 with a target of 1:8 or even 1:12 at quiet times.
That's definitely a reduction in cashiers since the machines displace existing check-out lines & registers.
Source: an acquaintance is a manager in a Tesco Superstore.
- robryan 10y agoSimilar at supermarkets in Australia, one staff member could be watching over about 12 self checkouts. They still offer regular registers for people with a lot of stuff and people that don't like self checkout. The machines are good enough now that I almost never get stuck, although some people are a lot more prone to needing staff assistance to complete checkout.