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This should just be let go. It would be different if someone downloaded something like a terabyte over and then wanted the bill cancelled, in that case they are
by robryan 17y ago
This should just be let go. It would be different if someone downloaded something like a terabyte over and then wanted the bill cancelled, in that case they are obviously trying to game the system.
A stupidly large cost that can reasonably be put down to a mistake should always be removed on the first discretion, at which point the customer service representative should make sure the customer knows the rules and mark it down that they have been explained to. It's not like anyone would ever knowing pay such an outrageous rate for internet.
- jamesbressi 17y agoEven if this WASN'T a mistake, could any communications company seriously justify this cost? It's like the old b.s. voice / data scam. Amazing how you can have unlimited data plans at $10, $20, $30 depending on your carrier and phone (which is a whole other scam) but unlimited voice was always expensive. Why are they even billed separately?
- robryan 17y agoWhile were at it, text messages work out to be something like a million dollars a gigabyte of transfer (at least in Australia I don't know if the US is still so backwards). Now you would think the marginal cost on each text message would be so small that they would just throw them in for free as a deal sweetener? Unless I don't know something about the costly way they are sent? I'm guessing it's just so much of a cash cow for carriers.