We're pretty much at the telecom's whim since this will likely never change without the FTC actually doing something. What's insane is that they had an unlimit

We're pretty much at the telecom's whim since this will likely never change without the FTC actually doing something. What's insane is that they had an unlimited data package that expired without any notice. Then Verizon went on with no problem charging them $1,000, $2,000, $3,000 all the way up to $18,000 without a simple blip on their radar. That was likely worth 5 minutes of a customer service rep's time while it was under $1,000 in calling, informing them, and taking off a substantial portion due to the confusion. Now they have lawyers, executives, and probably many others at different layers in the organization involved. On top of that this is bad publicity.