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I had that Nvidia card replaced 3 times. Each time an 'expert' came to my home and replaced the motherboard in front of me. Each time I had it replaced appare

by beilabs 10y ago

I had that Nvidia card replaced 3 times. Each time an 'expert' came to my home and replaced the motherboard in front of me. Each time I had it replaced apparently it extended the warranty for 1 more year. The laptop scorched a mark in my table. The charger exploded and scorched my carpet. They wouldn't exchange it until I told them I would send my bill for the carpet as well.... I didn't buy a Dell again for 8 years...wonder what is going to happen with this one.

gbil 10y ago
In EU the warranty resets for the component that is replaced. Of course there are many times the seller/manufacturer will try to present it in a different way and you might have to contact the chamber of commerce or even a lawyer but the EU law is there for the consumer to use.
- Flow 10y ago
  > In EU the warranty resets for the component that is replaced. Do you happen to have a link stating this? I only found http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar... but it doesn't say exactly what you say.
  - gbil 10y ago
    You might have a point here because there is the general direction for 2+ years of guarantee and then each country in its legislation can provide even more benefits like this one. For example if you check here http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/czech-republic/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar... Per country you'll see that eg. Germany and Greece reset the warranty period after repair/part exchange but Czech Republic and UK don't. As I come from a country that does reset the warranty period I wrongly assumed it is part of the EU regulation. Bottom line some countries respect the consumer more :)
- beilabs 10y ago
  Oddly enough; I had purchased in Ireland. That year I moved to Australia and found that they pretty much honoured the original warranty.

by beilabs 10y ago

gbil 10y ago

In EU the warranty resets for the component that is replaced. Of course there are many times the seller/manufacturer will try to present it in a different way and you might have to contact the chamber of commerce or even a lawyer but the EU law is there for the consumer to use.

Flow 10y ago
> In EU the warranty resets for the component that is replaced. Do you happen to have a link stating this? I only found http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar... but it doesn't say exactly what you say.
- gbil 10y ago
  You might have a point here because there is the general direction for 2+ years of guarantee and then each country in its legislation can provide even more benefits like this one. For example if you check here http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/czech-republic/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar... Per country you'll see that eg. Germany and Greece reset the warranty period after repair/part exchange but Czech Republic and UK don't. As I come from a country that does reset the warranty period I wrongly assumed it is part of the EU regulation. Bottom line some countries respect the consumer more :)
beilabs 10y ago
Oddly enough; I had purchased in Ireland. That year I moved to Australia and found that they pretty much honoured the original warranty.