Does Dell offer different customer support for Latitudes than it does for Inspirons? I collected on my warranty for a broken harddrive on my Latitude laptop and

Does Dell offer different customer support for Latitudes than it does for Inspirons? I collected on my warranty for a broken harddrive on my Latitude laptop and also had a terrible time with their support. If you are just going through the common path of buying their product, it is not surprising that they offer a painless experience. The problem comes when something goes wrong and you need support.