In a day, it's not unusual I work on issues for 2 different projects and have to troubleshoot a Tier 2 issue for a couple of other projects. Your second paragr

In a day, it's not unusual I work on issues for 2 different projects and have to troubleshoot a Tier 2 issue for a couple of other projects. Your second paragraph seems accurate. My friends are ex co-workers that moved on to much larger companies.