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I really LOVE this concept. I think it is much needed. I've seen studies of entire customer service departments staffed by disabled individuals who showed extre
by kaa2102 10y ago
I really LOVE this concept. I think it is much needed. I've seen studies of entire customer service departments staffed by disabled individuals who showed extreme patience and empathy with customers resulting in higher satisfaction.
One consideration to improve the user experience is to make sure that the website is Section 508 Compliant (www.section508.gov) so that it is easier to access for individuals with hearing and visual disabilities.
- extra88 10y agoSection 508 is specifically for U.S. government work and rather outdated. The Web Content Accessibility Guidelines (WCAG) are much more useful [0] and if you meet all the success criteria for WCAG level AA, you should also meet Section 508 requirements (there may be one or two overly prescriptive details in 508 that may require tweaking to get to 100%). [0] https://www.w3.org/WAI/intro/wcag.php https://www.w3.org/WAI/intro/wcag.php