IIRC one of the issues in the case was that the coffee was being served as if it was immediately consumable despite the fact that it was in a state that made it

IIRC one of the issues in the case was that the coffee was being served as if it was immediately consumable despite the fact that it was in a state that made it impossible to consume without injury. It's as if I served you a plate of lutefisk after the "soaking in lye" stage but before the "soak in water to get rid of the lye" stage. Edit: oh, and that serving it that way was corporate policy and that there had been hundreds of prior problems, some also involving injuries. I suspect the "corporate policy" part was a big factor in the punitive damages portion of the case which was based on 2 days of coffee sales.