This is true. And the bigger a company is the more there is to trawl through. Still, you get stuff like this 14 page thread dating back two years asking Dropbo

This is true. And the bigger a company is the more there is to trawl through. Still, you get stuff like this 14 page thread dating back two years asking Dropbox to stop forcing new folders to automatically sync[1], or this 10 page thread spanning 3½ years where adding an external email to hotmail/outlook.com was broken[2]. Never any official response, just moderators posting form responses like robots. Those are where I feel things have gotten a bit ridiculous, when the company stops ever interacting with the customers at all. [1] https://www.dropboxforum.com/t5/Dropbox/Stop-auto-inheriting-new-folders-when-using-selective-sync/idi-p/4630 https://www.dropboxforum.com/t5/Dropbox/Stop-auto-inheriting... [2] https://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/theres-a-problem-connecting-to-the-smtp-mail/bf2fc06d-5e19-43dc-9cda-76bd038e36bf?page=1 https://answers.microsoft.com/en-us/outlook_com/forum/oemail...