Mine was broken for months and I finally just sent them a quick email. Try troubleshooting for 10 mins through email with tech support, then they will send you

Mine was broken for months and I finally just sent them a quick email. Try troubleshooting for 10 mins through email with tech support, then they will send you a new one. They just need your name and email you registered the account with. You don't even need to return the old one.