I'm not saying that didn't happen but it makes zero sense. The user chooses a destination and the app tracks where the driver is so it's reasonable to assume if

I'm not saying that didn't happen but it makes zero sense. The user chooses a destination and the app tracks where the driver is so it's reasonable to assume if the driver got within 100 meters of the destination the ride ended within 1-2 minutes of that time. They should just pad by 1-2 minutes and then assume the ride ended. In fact they could make it the exception not to end it by sending a "How was the ride" message to both driver and customer and they both have to pick "Not finished" for it to continue.