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No one in this thread bothered to check Amazon support pricing. It's $100/month. https://console.aws.amazon.com/support/plans/home?region=us-east-1#/ https://

• Someone1234 10y ago
  $100/month is the MINIMUM for Business tier support. If you spend $2K on AWS services then it is $200, $3K is $300, $4K is $400, and so on... Up until $10K total AWS spend then it drops from 10% of spend to 7%, and from 7% to 5% over $80K.[0] Enterprise tier's minimum is $15K by the way. And the Business Tier lacks "Business-critical system down" support with a 15 minute response time. But it does have the "Production system down" level with a "less than 1 hour" response.[1] AWS's support isn't cheap. And it isn't simply "$100/month" that's the minimum for real support (and no, developer tier isn't real support for production systems). [0] https://aws.amazon.com/premiumsupport/pricing/ https://aws.amazon.com/premiumsupport/pricing/ [1] https://aws.amazon.com/premiumsupport/compare-plans/ https://aws.amazon.com/premiumsupport/compare-plans/
  • Spooky23 10y ago
    That's not that expensive. If you bought a rack of servers and storage from HP, IBM or Dell and wanted a tier that got you to an engineer in <15m, that would cost far more.