I think you're being rather uncharitable to the GP. Essentially no host, managed or unmanaged, has a 1 engineer:1 customer ratio. Most of the big names in DDoS

I think you're being rather uncharitable to the GP. Essentially no host, managed or unmanaged, has a 1 engineer:1 customer ratio. Most of the big names in DDoS protection, looking only at enterprise tier support, have tens of clients per network support tech minimum.