I'm curious, because my friends routinely tell me stories about how easy our returns are. I had someone I had just met tell me that they accidentally drove thei

I'm curious, because my friends routinely tell me stories about how easy our returns are. I had someone I had just met tell me that they accidentally drove their car over their device and we shipped them a new one, even after they told us that. What are the circumstances for yours? Maybe with the Charge 2 out they're offering you 25% off that?