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for $3k/month i wouldn't expect a competent human being to be on call 24/7, which is what you're asking for. this is one thing that does not enjoy economies of

for $3k/month i wouldn't expect a competent human being to be on call 24/7, which is what you're asking for. this is one thing that does not enjoy economies of scale. competent people working under pressure at 3AM on a holiday are extremely expensive. would _you_ do that job? and how much do you get paid?

Someone1234 10y ago
Why? It isn't dedicated support. A single support rep could have hundreds of theoretical clients. Amazon.com manages to have 24/7 chat support and they certainly aren't charging $3K/month. That's just the power of multi-tasking.
- beachstartup 10y ago
  sounds like you've stumbled onto a fantastic entrepreneurial business opportunity. i say you should go for it!
  - aroch 10y ago
    I think you're being rather uncharitable to the GP. Essentially no host, managed or unmanaged, has a 1 engineer:1 customer ratio. Most of the big names in DDoS protection, looking only at enterprise tier support, have tens of clients per network support tech minimum.
  - nothrabannosir 10y ago
    What, clone aws and offer better support? I feel like you're trying to mock him for being so self evidently wrong that it's (apparently) funny, but I don't see it. How does criticism of a support model lead to "then you do it"? Or are you implying something else? That's what I hate about these coy between-the-lines replies in chat forums. It's not obvious and I don't know what to reply to! Just say what's on your mind, don't play games. Give the rest of us a chance to reply to something. /rant, sorry :)
snowwrestler 10y ago
Rackspace and DosArrest are two companies that currently provide me with competent support 24/7 for products that cost less than $3k/month. They're out there, you just have to look.
- dsmithatx 10y ago
  No one in this thread bothered to check Amazon support pricing. It's $100/month. https://console.aws.amazon.com/support/plans/home?region=us-east-1#/ https://console.aws.amazon.com/support/plans/home?region=us-...
  - Someone1234 10y ago
    $100/month is the MINIMUM for Business tier support. If you spend $2K on AWS services then it is $200, $3K is $300, $4K is $400, and so on... Up until $10K total AWS spend then it drops from 10% of spend to 7%, and from 7% to 5% over $80K.[0] Enterprise tier's minimum is $15K by the way. And the Business Tier lacks "Business-critical system down" support with a 15 minute response time. But it does have the "Production system down" level with a "less than 1 hour" response.[1] AWS's support isn't cheap. And it isn't simply "$100/month" that's the minimum for real support (and no, developer tier isn't real support for production systems). [0] https://aws.amazon.com/premiumsupport/pricing/ https://aws.amazon.com/premiumsupport/pricing/ [1] https://aws.amazon.com/premiumsupport/compare-plans/ https://aws.amazon.com/premiumsupport/compare-plans/
    - Spooky23 10y ago
      That's not that expensive. If you bought a rack of servers and storage from HP, IBM or Dell and wanted a tier that got you to an engineer in <15m, that would cost far more.

Someone1234 10y ago

Why? It isn't dedicated support. A single support rep could have hundreds of theoretical clients. Amazon.com manages to have 24/7 chat support and they certainly aren't charging $3K/month. That's just the power of multi-tasking.

beachstartup 10y ago
sounds like you've stumbled onto a fantastic entrepreneurial business opportunity. i say you should go for it!
- aroch 10y ago
  I think you're being rather uncharitable to the GP. Essentially no host, managed or unmanaged, has a 1 engineer:1 customer ratio. Most of the big names in DDoS protection, looking only at enterprise tier support, have tens of clients per network support tech minimum.
- nothrabannosir 10y ago
  What, clone aws and offer better support? I feel like you're trying to mock him for being so self evidently wrong that it's (apparently) funny, but I don't see it. How does criticism of a support model lead to "then you do it"? Or are you implying something else? That's what I hate about these coy between-the-lines replies in chat forums. It's not obvious and I don't know what to reply to! Just say what's on your mind, don't play games. Give the rest of us a chance to reply to something. /rant, sorry :)

snowwrestler 10y ago

Rackspace and DosArrest are two companies that currently provide me with competent support 24/7 for products that cost less than $3k/month. They're out there, you just have to look.

dsmithatx 10y ago
No one in this thread bothered to check Amazon support pricing. It's $100/month. https://console.aws.amazon.com/support/plans/home?region=us-east-1#/ https://console.aws.amazon.com/support/plans/home?region=us-...
- Someone1234 10y ago
  $100/month is the MINIMUM for Business tier support. If you spend $2K on AWS services then it is $200, $3K is $300, $4K is $400, and so on... Up until $10K total AWS spend then it drops from 10% of spend to 7%, and from 7% to 5% over $80K.[0] Enterprise tier's minimum is $15K by the way. And the Business Tier lacks "Business-critical system down" support with a 15 minute response time. But it does have the "Production system down" level with a "less than 1 hour" response.[1] AWS's support isn't cheap. And it isn't simply "$100/month" that's the minimum for real support (and no, developer tier isn't real support for production systems). [0] https://aws.amazon.com/premiumsupport/pricing/ https://aws.amazon.com/premiumsupport/pricing/ [1] https://aws.amazon.com/premiumsupport/compare-plans/ https://aws.amazon.com/premiumsupport/compare-plans/
  - Spooky23 10y ago
    That's not that expensive. If you bought a rack of servers and storage from HP, IBM or Dell and wanted a tier that got you to an engineer in <15m, that would cost far more.