It's not that exceptional, I've experienced that in several countries. Of course you could complain, but first you have to know who to contact at the local auth

It's not that exceptional, I've experienced that in several countries. Of course you could complain, but first you have to know who to contact at the local authority. With uber it's easy. If the driver tries to rip you off, you contact them and get fast and helpful support. And you won't have to pay if the driver decides to take a detour.