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Reminds me of a recent negative experience with Apple Customer support. I had an issue, and they bounced me around to several different people for pretty much n
by jayajay 10y ago
Reminds me of a recent negative experience with Apple Customer support. I had an issue, and they bounced me around to several different people for pretty much no reason. Then they harassed with me "Senior" Apple advisers after the issue had already been resolved. It's pretty amazing that a company as big as Apple still has no idea how to do customer service. Looking forward to someone teaching them how it's done. Then again I also feel that it might be even more complicated for a third party to support me with that...
- liztsai 10y agoThanks for the perspective! To be fair, we can't claim to have any experience running operations at the scale of thousands and thousands of agents - we think we know a way to get there someday soon. As a related tangent, one thing we do for a few companies is essentially serve as air traffic control. Even if we can't solve all of the issues and some issues need escalation, we help make sure that it's only one hop away from the right group.