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I wasn't complaining about that. I've had 2-3 day turnarounds on "everything is broken" events on normal AWS VPC. Always factor their support offering in as wel
by setq 10y ago
I wasn't complaining about that. I've had 2-3 day turnarounds on "everything is broken" events on normal AWS VPC. Always factor their support offering in as well.
- vacri 10y agoWhat level of support did you have? I've been on developer or first-level business support, and generally get someone knowledgeable; only the timing changes. The only bad experience I had was with SES - we got blocked by high bounce rate, sending to a test email that did not exist (specifically because it was a test email). It took two days for the special unblock team to unblock us, even though the general support guy I was talking to had responded a couple of times in that wait period.
- setq 10y agoZero to start with, now business. Business is "ok" - sometimes takes a couple of attempts to get someone who knows what they are talking about.