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You're right, lack of standardization and portability is a major problem. I would not personally choose IBM due to the pricing model and previous bad experienc
by ronack 10y ago
You're right, lack of standardization and portability is a major problem. I would not personally choose IBM due to the pricing model and previous bad experiences. Google, Microsoft, and Facebook (and a bunch of startups) have all built or acquired conversational services very much like Lex. None of them is a clear winner at this point in my opinion.
- AJ007 10y agoI would prefer to log everything on an owned system and test out bots through third-party APIs. Poking around with options now, but will probably just bootstrap with human operators and pre-canned responses until something makes sense. It's also worth pointing out there is a huge difference between using the bot for a critical piece of your product vs as a supplement to customer support.
- chiefalchemist 10y agoCall me naive/stupid but how is this any different than a backend DB? Can't an interface prevent any sorta lock in?