Except, what is the threshold? Are MS responsible for every time a 20 year old machine running windows 98 because nothing else can run the data collection softw

Except, what is the threshold? Are MS responsible for every time a 20 year old machine running windows 98 because nothing else can run the data collection software crashes? Should I give Linus a ring every time my aunt breaks her laptop that I installed Mint on? Assuming the software itself has no meaningful or significant bugs (a hard thing to prove), it likely IS a problem of training. I know that my travel request time went from 5 minutes to closer to an hour for the first few times I used it after we switched to a new system. And while the admins were trained properly, the rest of us just were told "Ask an admin if you need help" Similarly, it might actually BE the third party systems. I know that every time we upgrade part of our infrastructure we have to deal with the hell of components that should, but don't, interface well. And as often as I scream profanities and talk about how much I hate a certain vendor, I also know it isn't their responsibility to ensure that their software works with a different vendor's (I do yell at our procurement people though since they should make it so). Do I think Tyler Tech should try to help? Of course, this is bad PR. And if they were the ones providing the training, address what went wrong and update the training and possibly GUI to resolve this. But so long as they met the requirements of the contract, I see no reason they should be held responsible or penalized.