"Programmers don’t know what a computer user wants because they spend their days interacting with machines. They hunch over keyboards, pecking out individual li

"Programmers don’t know what a computer user wants because they spend their days interacting with machines. They hunch over keyboards, pecking out individual lines of code in esoteric programming languages, like medieval monks laboring over illustrated manuscripts." Isn't this a bit like saying that architects don't know what kind of houses people want because they spend all day poring over diagrams? Or like saying landscapers don't know what people want because they spend all their time landscaping? I hate to break it to the New York Times, but programmers are actual people. We're not that different from other people. No really!