They're getting worse at many things while asking for more money. Since we are otherwise treated the same, I and other existing members are essentially subsidi

They're getting worse at many things while asking for more money. Since we are otherwise treated the same, I and other existing members are essentially subsidizing that intro rate. For a system that, per my complaints above, is becoming worse rather than better while taking on those new customers. Also per my original comment, keep the stuff you're already doing working and working well, before adding on the new stuff. Maybe the new stuff attracts new customers. But the worse stuff is pissing me -- Mr. Retention -- off.