That's because he called tech support, who had no idea what he was talking about and probably figured he was some retarded user. He didn't try calling anyone sp

That's because he called tech support, who had no idea what he was talking about and probably figured he was some retarded user. He didn't try calling anyone specifically via the corporate switchboard (like e.g. Grey Powell, the person who lost the phone, whose name and Facebook profile he got off the phone before it was wiped). He didn't actually make an honest attempt, just a show of one.