Have a dev server with them and considering moving production. Network and hardware seem solid so far. Heard terrible things about their support, but I expect a

Have a dev server with them and considering moving production. Network and hardware seem solid so far. Heard terrible things about their support, but I expect a lot of these are from people who don't know what they're getting into when buying unmanaged servers. DDoS protection is mostly against volumetric attacks. It won't protect you from an L7 flood that crashes your infrastructure by targeting some expensive service. It will clean up SYN floods, UDP floods, reflected NTP / DNS, etc just fine.