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Why is the response so slow? I mean why can't they just replace everything in the ticket kiosks and then restore the central system from a backup on new machine

Why is the response so slow? I mean why can't they just replace everything in the ticket kiosks and then restore the central system from a backup on new machines? 100% secure systems I understand are pipe dreams but at least the mitigation and response in case of failures and hacks should not be so long.

cft 10y ago
>Why is the response so slow? Socialism. Not Swedish post capitalism, but the Soviet style, intolerant to dissent. Do you know that San Francisco has 10 billion dollar budget and over 30,000 city employees? And they want more.
- mikeash 10y ago
  Perhaps technically correct, but totally lacking in any explanatory power. It's one step short of explaining it as "because of physics." True, but not useful.
- deleted 10y ago
  [deleted]
- nickthemagicman 10y ago
  It's fixed. It took the Red Army one day. Not bad. http://www.sfchronicle.com/news/article/Muni-back-to-normal-after-apparent-computer-hack-10638550.php http://www.sfchronicle.com/news/article/Muni-back-to-normal-...
pdx6 10y ago
The response is only slow from my side because this is a public meeting that has notification requirements. I have to set agendas about a month in advance and allow time for staff to create a presentation. Internally, the SFMTA staff will do whatever their immediate work is to fix the hack.
deleted 10y ago
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grogenaut 10y ago
It's been what, 2 days, over a holiday weekend? Where do they get that many new computers and what does it cost, is that in the budget? Are they insured? Do they have the staff on hand to fix it? Do they even know what the fix actually is? If they rolled out a bunch of new hardware how would they know it wouldn't just get re-infected? Are you going to stomach a fare hike or increased taxes for a computer system swap over to do an emergency computer replacement for the whole system (if it was even possible)? You really expect MUNI to handle a breach better and faster than tech savvy organizations like Yahoo, LinkedIn, etc (in comparison to MUNI) who had breaches and didn't even let us know for months or years. Sony, for example, had PSN down for almost 2 MONTHS while they determined the extent of the hack and fixed it back in 2011.
- pdx6 10y ago
  My understanding is that the SFMTA has contractors on call to fix this. The machines are probably contracted out to a third party. I'll get to find out soon enough for sure!
  - grogenaut 10y ago
    My point is that none of this is instant. I'd be very impressed if it was all back up by Monday, next Monday if it required the hardware to all be swapped. We're dealing with real physical items here, not spinning up cloud instances.
  - grogenaut 10y ago
    So what'd you find out? Also sounds like it's back up so I call myself impressed.
- dkarapetyan 10y ago
  Yes, I don't see why you equate MUNI with less technical competence than Yahoo, LinkedIn, etc. Yahoo and friends are not critical infrastructure. I expect more from critical infrastructure in terms of preparedness and response times to such failure modes.
  - 10y ago

cft 10y ago

>Why is the response so slow? Socialism. Not Swedish post capitalism, but the Soviet style, intolerant to dissent. Do you know that San Francisco has 10 billion dollar budget and over 30,000 city employees? And they want more.

mikeash 10y ago
Perhaps technically correct, but totally lacking in any explanatory power. It's one step short of explaining it as "because of physics." True, but not useful.
deleted 10y ago
[deleted]
nickthemagicman 10y ago
It's fixed. It took the Red Army one day. Not bad. http://www.sfchronicle.com/news/article/Muni-back-to-normal-after-apparent-computer-hack-10638550.php http://www.sfchronicle.com/news/article/Muni-back-to-normal-...

pdx6 10y ago

The response is only slow from my side because this is a public meeting that has notification requirements. I have to set agendas about a month in advance and allow time for staff to create a presentation. Internally, the SFMTA staff will do whatever their immediate work is to fix the hack.

deleted 10y ago

[deleted]

grogenaut 10y ago

It's been what, 2 days, over a holiday weekend? Where do they get that many new computers and what does it cost, is that in the budget? Are they insured? Do they have the staff on hand to fix it? Do they even know what the fix actually is? If they rolled out a bunch of new hardware how would they know it wouldn't just get re-infected? Are you going to stomach a fare hike or increased taxes for a computer system swap over to do an emergency computer replacement for the whole system (if it was even possible)? You really expect MUNI to handle a breach better and faster than tech savvy organizations like Yahoo, LinkedIn, etc (in comparison to MUNI) who had breaches and didn't even let us know for months or years. Sony, for example, had PSN down for almost 2 MONTHS while they determined the extent of the hack and fixed it back in 2011.

pdx6 10y ago
My understanding is that the SFMTA has contractors on call to fix this. The machines are probably contracted out to a third party. I'll get to find out soon enough for sure!
- grogenaut 10y ago
  My point is that none of this is instant. I'd be very impressed if it was all back up by Monday, next Monday if it required the hardware to all be swapped. We're dealing with real physical items here, not spinning up cloud instances.
- grogenaut 10y ago
  So what'd you find out? Also sounds like it's back up so I call myself impressed.
dkarapetyan 10y ago
Yes, I don't see why you equate MUNI with less technical competence than Yahoo, LinkedIn, etc. Yahoo and friends are not critical infrastructure. I expect more from critical infrastructure in terms of preparedness and response times to such failure modes.
- 10y ago