> No connection to core metrics. Infrequent discussions about desired customer and business outcomes. Team cannot connect work to key business and customer sati

> No connection to core metrics. Infrequent discussions about desired customer and business outcomes. Team cannot connect work to key business and customer satisfaction metrics. Impossible to connect iterations to “what matters most” Sometimes (or often times) a companies "core metrics" aren't truly core to the customer and business outcomes, they are just the easiest things to measure.