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Hi, thank you for your comments. It depends how you look at it. All email services have limits. However, the limits we set are more as a protection for ourselve
by dejan 10y ago
Hi, thank you for your comments. It depends how you look at it. All email services have limits. However, the limits we set are more as a protection for ourselves and our users.
We have to deal with spammers, phishing attacks etc. We diversify based on the actual, realistic needs of the organisation. For instance, a startup of 3 would not need to send 500 emails a day, that is a clear red flag. In practice we have yet to have a case of a user reaching those limits. Thanks again!
- sramam 10y agoI like this line of thinking! Not-really-obstructive limits that prevent abuse.
- fest 10y agoI'm glad they list the limits clearly. Other e-mail services have similar limits by nature but you only find out when you hit them.
- weaksauce 10y agoA startup of 3 can certainly need to send 500 emails a day but there are other services that should be used for that like mail gun or mail chimp or the plethora of other bulk sending providers. Usually 10k-20k per month is the free limit.
- dejan 10y agoExactly, we prefer using the right service for the right task at hand. Personal / business mail is not for sending bulk emails. It also carries reputation penalties.
- marcamillion 10y agoI appreciate the fact that you guys made product decisions, but this statement was a little red-flag to me: > For instance, a startup of 3 would not need to send 500 emails a day, that is a clear red flag. There are many startups that do cold outreach, via cold emailing, that could do roughly 500 emails per day. I am not sure how typical this is, but as someone that has started doing sending cold emails as a direct sales tool, it seems to me that you just haven't had any customers like that yet. If you do though, don't assume they are spammers.
- dejan 10y agoYou are absolutely right. However, our limits are not really hard limits. If someone occasionally needs to send more emails we do not make a fuss about it. However, a red flag (thanks for mentioning it :) goes up and we check if everything is ok. We never sanction users. We do have sales teams using Migadu. However, they simply estimated how much they would send and signed up for the higher plan. It's straight forward I believe.
- TheGrumpyBrit 10y agoSo you have clients sending unsolicited emails touting for business through the same gateways as my mail? I fear you will not be in the email business for long.
- dejan 10y agoYou live up to you nickname :D Sending sales emails is not the same as spam, at least not in the lines of business using Migadu. We are not judging what people do for living, but rather try to aid them with a worthy advice if there is a better way. Working hand in hand with users pays off and we both enjoy it. We're tired of being nobody to some wise Google(rs).... If sales stop, the world would stop. Everyone sells something to somebody.
- TheGrumpyBrit 10y agoThe grandparent post referred specfically to "sending cold emails as a direct sales tool." I'm struggling to find any way to interpret that phrase that doesn't scream "spam" to me. Sending your emails individually from Outlook to an individual you've looked up on the targets website doesn't make it any less spammy. I'm sure your approach works for the customers you have right now, but if you consider the above to be an acceptable use of your service, then I stand by my statement that you won't last long in the email business.
- dejan 10y ago