I generally don't use a headphone/mic. I use a plug in puck style speakerphone. I can do this because no one else is around when I'm working or I can close the

I generally don't use a headphone/mic. I use a plug in puck style speakerphone. I can do this because no one else is around when I'm working or I can close the door and be alone. The main reason that I don't use something with a headset is because I always had problems with headsets, especially wireless ones -- either they wouldn't pair, or they'd come unpaired between calls and I'd have to do the "can you hear me" dance, or I'd have something wired on my head and it'd be a pain in the butt, or ... well, the list goes on. If you have something wireless, make sure you know how to use it really well and that you have a test or two that you can quickly do to ensure operation and that you have a backup you can quickly fail over to. I spent four years working remote in a 24/7 operations position, and then another few years working out of a satellite office but from home at night in a similar position. Some of the marathon troubleshooting calls I was on would exhaust even the most serious of batteries.