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I've read Delivering Happiness, and I thought his review made it sound like he hasn't. Here's what he says: It’s solid, Tony’s a smart dude, but light on real
by wyclif 10y ago
I've read Delivering Happiness, and I thought his review made it sound like he hasn't. Here's what he says:
It’s solid, Tony’s a smart dude, but light on real tactics and not truly relevant to most startups. More for a corporate crowd I think.
But if he'd read the book, he'd know that it's not for a corporate crowd. It's for people who do customer service. That's what the entire book is about, and why it's so on point. It has nothing to do with tactical startup tips.