>Classifying call center drones (of which I was once one) as 'knowledge workers', and then using them to discuss how hard knowledge workers have it, is beyond d

>Classifying call center drones (of which I was once one) as 'knowledge workers', and then using them to discuss how hard knowledge workers have it, is beyond disingenuous. Disingenuous because it doesn't align with how you have chosen define "knowledge worker"? Because as far as I'm concerned a knowledge worker is a person who's knowledge is their main tool. "White collar" is another common title. Call center drones definitely qualify under either of these definitions. I mean, a point of the piece is that there's a misinterpretation about how glamorous the "knowledge worker" title is. The fact that you work a cushy, high-paying job doesn't refute that.