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I think you're overlooking who, exactly, their product is built for. Most people don't want to use ten different tools. They don't want to optimize every aspect

I think you're overlooking who, exactly, their product is built for. Most people don't want to use ten different tools. They don't want to optimize every aspect of product management--they just want the basics to work. Most people don't understand what integrations even are. I happen to think it's a fantastic product, and so do many others. If they didn't, Basecamp wouldn't have so many paying customers! There are certain things that I don't like about Basecamp, but I marvel at their ability to give people what they want. Instead of thinking, "This product is shit!" I think to myself, "Wow! This really taps into a need I didn't know existed in the world! I can learn from this to make better tools myself!" I also really respect them because they've built a real business. They're profitable, are here to stay, and generally look out for their customers in the long run. They're not a company that treats their users like livestock waiting to be slaughtered for profit.

dbg31415 10y ago
New Basecamp Pitches: Do you enjoy not having any sort of best practices process defined in the tool because something is either "done" or "not done"? Does the concept of phases, or different disciplines working together on an issue sail over your head? Do you frequently ask things like, "Why do you need UX, and QA?" Would you rather just say, "F'in Devs are late again" without being called out on not having requirements or copy or design ready in time? Great, Basecamp is your tool. Do you love hearing yourself talk in your daily status meetings where you go around the room asking people who would rather be working what the progress of each item is? Secretly, do you feel a tool that clearly showed the status of issues to everyone any time they logged in would threaten your job security and prevent you from looking busy when the VP came around? Great, Basecamp is for you. Does the thought of actually understanding what is going on, getting a handle on the complexity of the modern office terrify you? And do you hate change, so much so that you still use your AOL account? When you go out to dinner, do you insist that they bring you a bladed-spork at every meal no matter the restaurant so you don't get confused as to which tool is for eating soup or cutting your steak? You'll love Basecamp! Do you want all of your data in one place, free from being updated, or updating, or syncing, with other systems? Do you enjoy manually entering in information twice, or reducing highly skilled developers to typist / copy-paste bots? Is your favorite thing when you get to yell at others because you updated the dates or requirements in your tool, but not theirs? And, do you have no concept why tying issues to code checkins is valuable and productive for the company as a whole? Oh man, Basecamp is for you!
- whitepoplar 10y ago
  Then don't use Basecamp if it doesn't work for you. It's a tool made by passionate people to help other people work better. They don't claim it works for 100% of people. Why all the anger toward them?
- dasmoth 10y ago
  >>> Do you enjoy not having any sort of best practices process defined in the tool To be absolutely honest: yes.

dbg31415 10y ago

New Basecamp Pitches: Do you enjoy not having any sort of best practices process defined in the tool because something is either "done" or "not done"? Does the concept of phases, or different disciplines working together on an issue sail over your head? Do you frequently ask things like, "Why do you need UX, and QA?" Would you rather just say, "F'in Devs are late again" without being called out on not having requirements or copy or design ready in time? Great, Basecamp is your tool. Do you love hearing yourself talk in your daily status meetings where you go around the room asking people who would rather be working what the progress of each item is? Secretly, do you feel a tool that clearly showed the status of issues to everyone any time they logged in would threaten your job security and prevent you from looking busy when the VP came around? Great, Basecamp is for you. Does the thought of actually understanding what is going on, getting a handle on the complexity of the modern office terrify you? And do you hate change, so much so that you still use your AOL account? When you go out to dinner, do you insist that they bring you a bladed-spork at every meal no matter the restaurant so you don't get confused as to which tool is for eating soup or cutting your steak? You'll love Basecamp! Do you want all of your data in one place, free from being updated, or updating, or syncing, with other systems? Do you enjoy manually entering in information twice, or reducing highly skilled developers to typist / copy-paste bots? Is your favorite thing when you get to yell at others because you updated the dates or requirements in your tool, but not theirs? And, do you have no concept why tying issues to code checkins is valuable and productive for the company as a whole? Oh man, Basecamp is for you!

whitepoplar 10y ago
Then don't use Basecamp if it doesn't work for you. It's a tool made by passionate people to help other people work better. They don't claim it works for 100% of people. Why all the anger toward them?
dasmoth 10y ago
>>> Do you enjoy not having any sort of best practices process defined in the tool To be absolutely honest: yes.