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Shopify is the best, but it's not a high bar. I've been on the platform for almost 7 years. I have two major issues: 1. They're still lacking some major feat
by kareemm 10y ago
Shopify is the best, but it's not a high bar. I've been on the platform for almost 7 years. I have two major issues:
1. They're still lacking some major features imho (ability to sell in multiple currencies, can't put tracking JS on checkout pages, access to payout reports for bookkeeper, got lots more)
2. They do terrible product marketing - no email about newly launched features. In an extreme case, they launched a feature that sent emails to customers when their order was out for delivery, delivered, etc. Problem is that I was already using an app for that, so when they launched the feature and enabled it by default without letting me know, customers got two emails telling them their order was out for delivery, delivered, etc. It was a terrible customer experience (for us and for our customers) and I can't imagine how that decision was made. ("Hey, want to enable this feature that sends more emails to our customers' customers without announcing it? Yeah? Great!")
- arrosenberg 10y agoIf you shell out for Plus, you can add the tracking and your account manager sends out #2 on a weekly basis. The example you give was extremely frustrating though (wasn't on Plus at the time).
- enraged_camel 10y ago>>can't put tracking JS on checkout pages Holy shit, that sounds awful. How do you perform conversion optimization if you can't do tracking on checkout pages?
- brianwawok 10y agohttps://help.shopify.com/themes/customization/order-status/add-conversion-tracking-to-thank-you-page https://help.shopify.com/themes/customization/order-status/a... They try to make it slightly harder to write a store that steals credit cards.. not a terrible thing..
- kareemm 10y agoThanks, will look. Last I checked you could put a tracking pixel on the confirmation page that appeared after a purchase was made, but not in the intermediate checkout steps. If this is possible it's another example of poor product marketing: I've asked for this feature multiple times via email and forums over the last 6 years, and I hear about it from HN? That's a broken experience for a customer who's paid them approaching 5 figures.