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And then you call phone support and they ask you for it.
by TorKlingberg 10y ago
And then you call phone support and they ask you for it.
- chris_wot 10y agoAmazing how we don't allow support to know the password, but the security question answers that allow access - that' fine! If I had to break in to an account, I'd choose one that used recovery questions. That'S far easier than cracking a password.
- pluma 10y ago"I just entered a string of random characters." "That is correct. Thank you."
- jandrese 10y agomentally: "I knew he was the kind of guy who would do that." "Go ahead and transfer all of the billing information to this address and change the email to evilhacker@guy.com. Thanks." CSR: "Sure, I'm happy to be of help."
- a-priori 10y agoI actually had this happen once. The conversation went something like this: Them: "I need to ask you a few security questions. What's your mother's, uh... mother's maiden name?" Me: "Oh yes, I put a bunch of random letters and numbers there, let me pull that up for you... A Q 1 #..." T: "... That's okay thanks. Next question: what street did you grow up on?" M: "Same deal there?" T: "Yeah, we're done." I got the feeling the support agent had never seen someone do this before and thought I was crazy.