3 ms·

Thanks & you're right these are all the things that are easy to overlook when eyeing up an incumbent. Accessibility - great call - did this at our last SaaS com

Thanks & you're right these are all the things that are easy to overlook when eyeing up an incumbent. Accessibility - great call - did this at our last SaaS company (for mobile too!). A few questions... I'm unfamiliar with RTL readiness, can you elaborate? Same with text replacement, are you referring to internationalization?

powvans 10y ago
Text replacement might mean changing a term throughout the application. Sort of like localization or perhaps more like white labeling gone wild. For example, Prospective Customer Corp doesn't use the term "Manager", but instead uses "Team Leader" or "Coach" and wants all references to that to match their internal language.
- icebraining 10y ago
  That definitively happens; it helps if your platform allows for dynamic translation (e.g. from the database), rather than static dictionaries.
dmode 10y ago
As the poster said below, text replacement gives customers the flexibility to brand things differently internally. For example, the app label says "chat", but customers want to re-label that and say "conversations". This is at the basic level. You also have to think about internationalization - can you replace chat in Spanish with conversation in Spanish. RTL = Right to Left. If the customer has operations in Middle East, they would need to display Arabic or Hebrew text, which unlike English, goes from Right to Left. Which means your screen orientation should be changed as well. If you have a screen with a picture on the left, for an Arabic user, the picture needs to move to the right. I also should have added internationalization to my original comment. Asian characters, especially Japanese, can cause a lot of challenges.
- grantlmiller 10y ago
  Thanks for clarifying. Text-replacement makes sense in that context, definitely related to both white label & internationalization. RTL... most browsers have some sort of RTL support, correct? `dir="rtl"` (I'm not an expert on RTL... I'm confident that given a piece of paper with Hebrew text on it I will still rotate it 3 times before realizing that it is not upside-down English). I'll get these all worked into the guide soon (or if you're feeling enterprisey... it's open source and we'd love contributions: https://github.com/enterpriseready/enterpriseready/tree/master/content/features https://github.com/enterpriseready/enterpriseready/tree/mast...)

powvans 10y ago

Text replacement might mean changing a term throughout the application. Sort of like localization or perhaps more like white labeling gone wild. For example, Prospective Customer Corp doesn't use the term "Manager", but instead uses "Team Leader" or "Coach" and wants all references to that to match their internal language.

icebraining 10y ago
That definitively happens; it helps if your platform allows for dynamic translation (e.g. from the database), rather than static dictionaries.

dmode 10y ago

As the poster said below, text replacement gives customers the flexibility to brand things differently internally. For example, the app label says "chat", but customers want to re-label that and say "conversations". This is at the basic level. You also have to think about internationalization - can you replace chat in Spanish with conversation in Spanish. RTL = Right to Left. If the customer has operations in Middle East, they would need to display Arabic or Hebrew text, which unlike English, goes from Right to Left. Which means your screen orientation should be changed as well. If you have a screen with a picture on the left, for an Arabic user, the picture needs to move to the right. I also should have added internationalization to my original comment. Asian characters, especially Japanese, can cause a lot of challenges.

grantlmiller 10y ago
Thanks for clarifying. Text-replacement makes sense in that context, definitely related to both white label & internationalization. RTL... most browsers have some sort of RTL support, correct? `dir="rtl"` (I'm not an expert on RTL... I'm confident that given a piece of paper with Hebrew text on it I will still rotate it 3 times before realizing that it is not upside-down English). I'll get these all worked into the guide soon (or if you're feeling enterprisey... it's open source and we'd love contributions: https://github.com/enterpriseready/enterpriseready/tree/master/content/features https://github.com/enterpriseready/enterpriseready/tree/mast...)