4 ms·
I recently came across an app lets you measure NPS directly on your website - https://www.metriculator.com https://www.metriculator.com Seems really nice. I fi
by silvaben 10y ago
I recently came across an app lets you measure NPS directly on your website - https://www.metriculator.com https://www.metriculator.com
Seems really nice. I figured it might be useful for folks trying to run an NPS survey after reading Sam's recommendation.
- elwell 10y agoI hate sites that have these.
- silvaben 10y agoI guess it depends, but I find this less intrusive than an email.
- elwell 10y agoIMO, if bothering the user at all, you should limit the number of options to two. E.g., after finishing a certain process like submitting an order, you can ask the user "Do you like our website? YES / NO". If NO, then you can take them to another form so they can complain with details. Having choices 1-10 is way too granular (we're not trying to get Yelp ratings). And popping up on the screen makes me want to leave the site. On the positive side, I have had pleasure of using some well-designed interfaces, and the giving of positive feedback probably reinforced in my mind that I liked the site. I.e., it made me cognizant of the good design.
- trg2 10y agoDoes a comprehensive list of all of these types of NPS-measuring tools exist?
- avelis 10y agoA Quora post was the best I found so far. https://www.quora.com/What-are-the-best-online-tools-for-measuring-net-promoter-score-and-why https://www.quora.com/What-are-the-best-online-tools-for-mea...
- seoseokho 10y agoThis is awesome. Way better than email.