I have gotten both stellar and not-so-stellar replies from AWS Support. They used to be slower than ideal but these days it's pretty good. We also have a grea

I have gotten both stellar and not-so-stellar replies from AWS Support. They used to be slower than ideal but these days it's pretty good. We also have a great line of communication with someone who coordinates SAs to help clients (not sure what his title is) and he can get stuff escalated/sped up. For the most part, we haven't needed that despite his repeated offers to, except in one case, when he was quite insistent which it turned out was for good reason. Either way I would greatly rather deal with AWS support than Google Support, which as far as I can tell is an oxymoron.