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Who is "I" in the "I have just reopened your account"? Because apparently whoever that person is ended up being the "right" person to contact. Figuring out wh
by dimino 10y ago
Who is "I" in the "I have just reopened your account"? Because apparently whoever that person is ended up being the "right" person to contact.
Figuring out where he/she works (what department) would be helpful in determining how to navigate this issue for future users.
- mjevans 10y agoExceptions are costly in any circumstances, and will be abused by attackers wherever possible. I don't know of any company or even government that has a solution for this issue that isn't too costly in at least one of: false positives, false negatives, monetary cost, time cost, or some set of the previous failures during the 'error handler'. Ultimately, the root cause of this failure is the lack of a strong 'digital', opt-in, national/global identification system. Along with your government issued plastic would be a government signature on your digital signing keys. That would make "identity theft" far less possible and would vastly reduce the false positive/negatives for cases like this where you are establishing that you are who you say you are for banking/related activity.