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Just FYI: I know the pain it has caused the user. Eventually his account was unlocked https://www.reddit.com/r/Android/comments/5dif8j/psa_google_can_lock_you

Just FYI: I know the pain it has caused the user. Eventually his account was unlocked https://www.reddit.com/r/Android/comments/5dif8j/psa_google_can_lock_your_account_forcing_you_to/da59egv/?context=3 https://www.reddit.com/r/Android/comments/5dif8j/psa_google_... Quote from above link ""To protect our customers from fraud and abuse, we routinely monitor account behavior on Google Play and take action on potentially suspicious activity. Unfortunately, in your case, your account was wrongly flagged and suspended. I have just reopened your account..." "We strive to provide excellent care to all our customers but we have obviously failed you in this instance. I sincerely apologize for the stress and inconvenience this has caused you. You can reply to this email if you have any questions and concerns. "

dimino 10y ago
Who is "I" in the "I have just reopened your account"? Because apparently whoever that person is ended up being the "right" person to contact. Figuring out where he/she works (what department) would be helpful in determining how to navigate this issue for future users.
- mjevans 10y ago
  Exceptions are costly in any circumstances, and will be abused by attackers wherever possible. I don't know of any company or even government that has a solution for this issue that isn't too costly in at least one of: false positives, false negatives, monetary cost, time cost, or some set of the previous failures during the 'error handler'. Ultimately, the root cause of this failure is the lack of a strong 'digital', opt-in, national/global identification system. Along with your government issued plastic would be a government signature on your digital signing keys. That would make "identity theft" far less possible and would vastly reduce the false positive/negatives for cases like this where you are establishing that you are who you say you are for banking/related activity.

dimino 10y ago

Who is "I" in the "I have just reopened your account"? Because apparently whoever that person is ended up being the "right" person to contact. Figuring out where he/she works (what department) would be helpful in determining how to navigate this issue for future users.

mjevans 10y ago
Exceptions are costly in any circumstances, and will be abused by attackers wherever possible. I don't know of any company or even government that has a solution for this issue that isn't too costly in at least one of: false positives, false negatives, monetary cost, time cost, or some set of the previous failures during the 'error handler'. Ultimately, the root cause of this failure is the lack of a strong 'digital', opt-in, national/global identification system. Along with your government issued plastic would be a government signature on your digital signing keys. That would make "identity theft" far less possible and would vastly reduce the false positive/negatives for cases like this where you are establishing that you are who you say you are for banking/related activity.