I did a little back of the napkin math and came up with something similar. However, 20k staff would cost Google between $1b and $2b per year, which they absolut

I did a little back of the napkin math and came up with something similar. However, 20k staff would cost Google between $1b and $2b per year, which they absolutely have. They've been consistently posting quarterly earnings of around 5b, 20b per annum. They just don't want to pay for it, and the users don't care enough to force them to. In addition, I think google could probably solve the problem with paid support. That would limit volume and pay for itself. Then people who are having a serious problem (like being locked out of their Reb account) could have some recourse. Unless they already do this and I'm not aware?