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Well, something similar happened to me as well. I moved (just a few kilometres, too). In fact, it happens in about half of the cases when I'm logging in in some

by Aoyagi 10y ago

Well, something similar happened to me as well. I moved (just a few kilometres, too). In fact, it happens in about half of the cases when I'm logging in in some new location. I want to log in (to Youtube or whatever) from the machine and the browser I always use, just from a different IP. Then I get asked for a phone number (any phone number) to verify that it's me[1], which in itself is a nonsense. That "another way to sign in" includes asking me for a date when that account was created (what???) and sending a code to email, which sometimes works, sometimes it does not. I mean, when I was moving, I fully expected to never be able to get my account. What an utterly rubbish service. And people actually put significant amount of money to it? [1] https://puu.sh/rrKyG/678746a09e.png https://puu.sh/rrKyG/678746a09e.png Edit: And how do you "call a rep" anyway? I haven't seen anything even remotely resembling live support, i.e. one that isn't community-based or self-service.

gregorias 10y ago
Hi Aoyagi, I work at Google, and I would like to take a look at what happens to your account during login. The situation that you are describing sounds surprising to me. If yes, then could you provide a contact point so I may contact you with my corporate credentials (corporate e-mail) to verify myself?
- CaptSpify 10y ago
  What everyone here is asking: Why does it take someone posting on HN to get a response? Why can't you just have a basic customer service system set up?
  - samat 10y ago
    Not cost effective, obviously.
- Aoyagi 10y ago
  Hey! I believe it's just due to me logging in from new locations/countries quite often and Google's account hijack protection kicks in. Up until that point it's completely understandable (although I'd prefer if there was an option to disable that altogether). What happens later, however, is beyond me. Also, I forgot to mention (I wanted to!) that I've never given Google any phone number or logged into an Android device (with that account). Sometimes I am able to get through with the email verification, sometimes I cannot. By the way, this issues goes back to at least 2014, when the form looked different: http://puu.sh/sqFDT/0c3eea00d9.png http://puu.sh/sqFDT/0c3eea00d9.png

by Aoyagi 10y ago

gregorias 10y ago

Hi Aoyagi, I work at Google, and I would like to take a look at what happens to your account during login. The situation that you are describing sounds surprising to me. If yes, then could you provide a contact point so I may contact you with my corporate credentials (corporate e-mail) to verify myself?

CaptSpify 10y ago
What everyone here is asking: Why does it take someone posting on HN to get a response? Why can't you just have a basic customer service system set up?
- samat 10y ago
  Not cost effective, obviously.
Aoyagi 10y ago
Hey! I believe it's just due to me logging in from new locations/countries quite often and Google's account hijack protection kicks in. Up until that point it's completely understandable (although I'd prefer if there was an option to disable that altogether). What happens later, however, is beyond me. Also, I forgot to mention (I wanted to!) that I've never given Google any phone number or logged into an Android device (with that account). Sometimes I am able to get through with the email verification, sometimes I cannot. By the way, this issues goes back to at least 2014, when the form looked different: http://puu.sh/sqFDT/0c3eea00d9.png http://puu.sh/sqFDT/0c3eea00d9.png