4 ms·

Well, fortunately this man got help, but this is the customer service of automate everything -- win the lottery of creating enough buzz for the media/Reddit to

• philovivero 10y ago
  That would be a mistake. Companies have replaced humans that can actually solve your problem with humans that just placate you and occasionally sell you on something else. I had a problem with T-Mobile, where I tried to convert my month-at-a-time plan to a family plan, and T-Mobile completely disabled my phone, irrevocably broke my SIM to the point where I had to buy a new one (paying the setup fees). I spent HOURS on the phone (someone else's phone - mine wouldn't work) with various reps in various departments before I finally just ejected and changed to another phone company. They even filled their subreddit with paid shills who will just shout down anyone who comes there with a problem. Honestly, Google isn't doing that bad in comparison.
  • angry-hacker 10y ago
    Honestly, considering human nature, it's better to have someone to yell at (sorry, reps) and ask for the boss than sending e-mails to a black hole (Google).