The article isn't clear. I don't think this was the result of any official policy so much as individual authorizers making decisions based off the debtor's will

The article isn't clear. I don't think this was the result of any official policy so much as individual authorizers making decisions based off the debtor's willingess to play along. The article ends suggesting that the companies issued a formal statement and command to their chats and branches to stop the behavior. Accepting this at face value at the moment for convenience, I would assume this means it was employees abusing their positions to get nude pics.