I am a Google Cloud Platform PM. Googlers are very active in many forums, including HN, Stack Overflow, mailing lists, and other forums, not just via paid supp

I am a Google Cloud Platform PM. Googlers are very active in many forums, including HN, Stack Overflow, mailing lists, and other forums, not just via paid support. If a customer is having trouble reaching someone at Google regarding Google Cloud Platform issue, I'm sorry to hear that, and would love to hear what was tried and did not work so we can improve the process, but we are listening and paying attention, and happy to hear constructive criticism. It's definitely NOT the intent that you must personally know someone at Google to resolve an issue with your Google Cloud Platform account.