I agree, size of support org is probably not directly correlated to quality. I was mostly responding to parent, who made the argument that Google can afford to

I agree, size of support org is probably not directly correlated to quality. I was mostly responding to parent, who made the argument that Google can afford to be inexpensive due to lack of investment in the support org. I do assure you that Google Cloud invests a whole lot of time and money thinking about customer happiness, as should all organizations. In the public cloud business, customer happiness is everything.