4 ms·
I am not sure that you can really use the size of your support org when talking about customer experience. Why don't you come up with a 3rd party customer surve
by StreamBright 10y ago
I am not sure that you can really use the size of your support org when talking about customer experience. Why don't you come up with a 3rd party customer survey about how your customers are happy with you compare to Amazon? If you are absolutely certain that your support is great it would prove the point.
- vgt 10y agoI agree, size of support org is probably not directly correlated to quality. I was mostly responding to parent, who made the argument that Google can afford to be inexpensive due to lack of investment in the support org. I do assure you that Google Cloud invests a whole lot of time and money thinking about customer happiness, as should all organizations. In the public cloud business, customer happiness is everything.