I am not familiar with GCP support but with their product support. Once I bought a device from Google and it broke on the first day. The device was completely d

I am not familiar with GCP support but with their product support. Once I bought a device from Google and it broke on the first day. The device was completely dead, did not even turn on. When I engaged their support and explained the situation to the customer representative she kept asking me which light is on even though I explained to her 10 times that the device is completely dead. I was lucky because I bought the device through Amazon. I visited the website clicked on the dead device needs to be replaced button and in 10 minutes the replacement was on the way to my home. I do not want to draw any conclusion here but when it comes to which company gets my money decision I always prefer Amazon. The following applies to customer trust too: "It takes a lifetime to build a good reputation, but you can lose it in a minute." ― Will Rogers