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I feel that if a victim is being harassed and / or abused then an authority should take action. This doesn't necessarily have to be the owner of a platform. For

by jk563 10y ago

I feel that if a victim is being harassed and / or abused then an authority should take action. This doesn't necessarily have to be the owner of a platform. For example, I would not expect the Royal Mail to stop delivering letters from a criminal who committed an offense via post. A separation of duties I suppose. Though with international platforms jurisdiction with law enforcement can be tricky, I'm sure I remember cases brought to court successfully off the back of Twitter abuse. Not disagreeing with your points entirely though. Perhaps there is middle ground in the platform providing analytics of this kind to law enforcement?

ben0x539 10y ago
I think there's two separate things to consider. On one level there's the immediate individual occurence of harassment where I agree law enforcement should step in where applicable, instead of putting that responsibility on the platform owner (though it doesn't seem like law enforcement is typically equipped or motivated to do so, dedicated analytics seem like a good step towards addressing that). But I don't think that needs to preclude the platform taking action as well, simply to improve their product for the vast, vast majority of users who don't get off on harassing marginalized people. The other level is the macro scale effect of being the platform that's cool with white supremacists chasing other people away. Independent of your motivations for having a hands-off approach to moderation, you're gonna be emboldening them, making them feel welcome and comfortable and consequently growing a toxic user base. In turn, people who are particularly subjected or vulnerable to that sort of harassment will act in their self-interest and get the fuck out. "No moderation" isn't a neutral option, and law enforcement isn't going to take care of community management for you, so I think this is a strong argument for the responsibility of the platform to step in. I'm not sure if the royal mail comparison is really applicable. I guess you can frame every platform as some sort of public utility, but I think that analogy works better for lower-level sorta things like OS developers or CDNs. In particular I think the argument doesn't do justice to the role of twitter as a social space. Maybe a better comparison would be whether you'd expect a bar to continue to provide service to patrons with a history of starting fights with other customers? You'd also expect law enforcement to arrest people for assault, but I think it'd be reasonable that they wouldn't be let back in after trashing the place anyway.
- jk563 10y ago
  I think those are some excellent points, and I'm inclined to agree. What would you say to banning and retaining the history. Tweets all appended with "user banned for x"? Like a bar with photos of banned patrons.
  - ben0x539 10y ago
    It depends, generally I think it's a good idea for communicating what is acceptable in the community, but for single-purpose trolling accounts it might not help as much.
- deleted 10y ago
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by jk563 10y ago

ben0x539 10y ago

I think there's two separate things to consider. On one level there's the immediate individual occurence of harassment where I agree law enforcement should step in where applicable, instead of putting that responsibility on the platform owner (though it doesn't seem like law enforcement is typically equipped or motivated to do so, dedicated analytics seem like a good step towards addressing that). But I don't think that needs to preclude the platform taking action as well, simply to improve their product for the vast, vast majority of users who don't get off on harassing marginalized people. The other level is the macro scale effect of being the platform that's cool with white supremacists chasing other people away. Independent of your motivations for having a hands-off approach to moderation, you're gonna be emboldening them, making them feel welcome and comfortable and consequently growing a toxic user base. In turn, people who are particularly subjected or vulnerable to that sort of harassment will act in their self-interest and get the fuck out. "No moderation" isn't a neutral option, and law enforcement isn't going to take care of community management for you, so I think this is a strong argument for the responsibility of the platform to step in. I'm not sure if the royal mail comparison is really applicable. I guess you can frame every platform as some sort of public utility, but I think that analogy works better for lower-level sorta things like OS developers or CDNs. In particular I think the argument doesn't do justice to the role of twitter as a social space. Maybe a better comparison would be whether you'd expect a bar to continue to provide service to patrons with a history of starting fights with other customers? You'd also expect law enforcement to arrest people for assault, but I think it'd be reasonable that they wouldn't be let back in after trashing the place anyway.

jk563 10y ago
I think those are some excellent points, and I'm inclined to agree. What would you say to banning and retaining the history. Tweets all appended with "user banned for x"? Like a bar with photos of banned patrons.
- ben0x539 10y ago
  It depends, generally I think it's a good idea for communicating what is acceptable in the community, but for single-purpose trolling accounts it might not help as much.
deleted 10y ago
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