3 ms·

Are you speaking from experience with Google Cloud Support specifically? (Disclaimer: I work there.)

by jpatokal 10y ago

jcrben 10y ago
Probably speaking from general experience with Google customer support, which is generally opaque. The few times I have corresponded with Google customer support it's been bad.
- sjellis 10y ago
  This is a common sentiment, but I have to say that it's not in line with my experience as a Google Apps/G Suite business customer. If there is an issue, I simply call the phone number, get a competent support representative promptly, and if they can't resolve the issue on my first call, they will follow up and stay on the case. I haven't used GCP yet, so I don't know whether the support will be more like your experience or mine, but I'm confident that Google does have the ability to deliver good customer support.
xiaoma 10y ago
I'm speaking from my experience of losing access to my YouTube account (same username as I have on this forum) due to having used my gmail address to sign up. Google later started linking everything to plus and somehow my gmail account spawned a new YouTube profile that clobbered my old one. I spent many, many hours over many years trying to get access to my old account again and never did. Email is pretty sticky, so I'm stuck relying on Google for it, but after this experience I'm overwhelmingly unlikely to ever rely on Google for another service I care about. I've also had some significant technical issues with other Google services where there is no support (e.g. the talk plugin for Firefox simply won't install and the troubleshooting page suggests using Chrome), but losing my YouTube account is something I'll never forget. Every experience I've ever had with Amazon's customer service has been fantastic. I wouldn't want to be one of their suppliers but as a customer, they're great.

3 ms·

Are you speaking from experience with Google Cloud Support specifically? (Disclaimer: I work there.)

by jpatokal 10y ago

Are you speaking from experience with Google Cloud Support specifically? (Disclaimer: I work there.)

jcrben 10y ago
Probably speaking from general experience with Google customer support, which is generally opaque. The few times I have corresponded with Google customer support it's been bad.
- sjellis 10y ago
  This is a common sentiment, but I have to say that it's not in line with my experience as a Google Apps/G Suite business customer. If there is an issue, I simply call the phone number, get a competent support representative promptly, and if they can't resolve the issue on my first call, they will follow up and stay on the case. I haven't used GCP yet, so I don't know whether the support will be more like your experience or mine, but I'm confident that Google does have the ability to deliver good customer support.
xiaoma 10y ago
I'm speaking from my experience of losing access to my YouTube account (same username as I have on this forum) due to having used my gmail address to sign up. Google later started linking everything to plus and somehow my gmail account spawned a new YouTube profile that clobbered my old one. I spent many, many hours over many years trying to get access to my old account again and never did. Email is pretty sticky, so I'm stuck relying on Google for it, but after this experience I'm overwhelmingly unlikely to ever rely on Google for another service I care about. I've also had some significant technical issues with other Google services where there is no support (e.g. the talk plugin for Firefox simply won't install and the troubleshooting page suggests using Chrome), but losing my YouTube account is something I'll never forget. Every experience I've ever had with Amazon's customer service has been fantastic. I wouldn't want to be one of their suppliers but as a customer, they're great.