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We pay 10+k/mo for our AWS support, and it has never paid off, even with multiple phantom errors and failures... the top level support supposedly being paged ou
by imperialdrive 10y ago
We pay 10+k/mo for our AWS support, and it has never paid off, even with multiple phantom errors and failures... the top level support supposedly being paged out of bed for me doesn't have answers. Always had to simply restore from backup without a good report to share with mgmt.
- ignoramous 10y agoThat's deeply concerning. Can you pls share your aws account ID with me? If you're not comfortavle doing that, pls share email ID where I can contact you. Thanks.
- deleted 10y ago[deleted]
- nodesocket 10y agoI've actually had good experiences with AWS support. Use the phone call option. Online replies tend to take over 24 hours.
- pwelch 10y agoWe've actually had good luck with AWS Support and have a dedicated representative that is always there to push urgent issues through support.
- dmourati 10y agoAgree. It takes an act of congress to get through to an actual AWS engineer. AWS status site is a joke with how degraded a service needs to be to register a change: https://status.aws.amazon.com/ https://status.aws.amazon.com/.
- ranman 10y agoYou can email me anytime randhunt@amazon.com
- joncrane 10y agoI have gotten both stellar and not-so-stellar replies from AWS Support. They used to be slower than ideal but these days it's pretty good. We also have a great line of communication with someone who coordinates SAs to help clients (not sure what his title is) and he can get stuff escalated/sped up. For the most part, we haven't needed that despite his repeated offers to, except in one case, when he was quite insistent which it turned out was for good reason. Either way I would greatly rather deal with AWS support than Google Support, which as far as I can tell is an oxymoron.